JT’s My Account customer app has won Silver in the Best App category at the recent UK Digital Experience Awards 2019 – coming second to BT’s entry and ahead of Manchester United’s app.
The JT team, led by Dominic Vye (pictured centre), Head of Commercial Development, attended the awards in London earlier in July. Now in its fifth year, the UK Digital Experience Awards celebrate ways in which digital technology is used to enhance customer experience.
The JT My Account app – which allows customers to manage their services and view their bills on mobile devices – was built in-house by JT’s software developers, working with Hollis Consulting. JT customers provided the feedback that initiated the idea and helped via research panels and surveys throughout the app's development process.