[6217] - Professional Services Manager - Maven Partners

The Organisation:
Our client, a leading provider of advanced trading technology and financial services, is looking for a Professional Services Manager to join their team.

The Role:
Responsibilities include:
Become an expert in the functionality and use of the company’s products and services.
Work directly with traders, portfolio managers, back/middle office staff, brokers and other software vendors to implement solutions for our clients.
Work closely with Sales throughout the pre- and post-sales process, including discovery, setting up bespoke solution demonstrations, and assessing implementation requirements.
Actively manage the on-boarding of new clients, helping to align the organisations’ solutions to client workflows, ensuring a smooth go-live experience.
Working with our engineering teams, successfully define the requirements and manage the straight-through-processing of trade information from the organisation to downstream systems in use by clients.
Lead client-specific projects - including defining the requirements and project managing until completion.
Manage new requests for clients - from new functionality in the system to important configuration changes - within the time frames required.
Accurately record all projects and time spent using the systems and processes.

The Person:
You will possess the following key characteristics:
Knowledge of financial products and experience working in the electronic trading space, e.g. OMS, EMS, FIX connectivity.
At least 3 years experience within the financial services industry with a solid understanding of systems, applications and programs.
Demonstrated expertise in business analysis, project management, planning and organisation.
Excellent communication skills in English.
Comfortable presenting to clients; skilled in listening to clients to gather requirements.
Ability to multitask in a fast paced environment with a focus on attention to detail.
Uses analytical skills and a strong sense of urgency to provide solutions and new ideas.
Ability to forge strong relationships with clients, partners, and within the team.
Bachelor’s degree.

Features & Requirements

Further Information

Location: Jersey

Profession: Financial Services

Salary: Negotiable

Contact Details

Phone: 01534864771

Email: sarahgarrood@mavenpartners.net

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