[13097] - Service Delivery Manager - Maven Partners

The Organisation:

Our client, a leader in global banking and financial services, is seeking a Service Delivery Manager to ensure the IT and Premises service structure and service provision is in place to ensure a reliable, cost effective service that complies with business, group and regulatory requirements.

The Role:
Responsibilities include:

• Management and responsibility for IT and premises service. Ensure quality service delivered within SLA or in absence of SLA, within reasonable time period. For clarity – ‘IT and premises service refers to the service delivered by the whole of IT and Business Services and its suppliers – not just the job holder’s immediate team.
• First line support of everything IT
• Responsibility for the Premises team, ensuring a quality service is delivered.
• Incident management to resume normal business operation as soon as possible. Customer/user communication to be open, clear and timely.
• User maintenance for systems directly controlled and management of the process for other systems – this includes add/change/delete/change password and the maintenance of audit records. Changes to be completed within agreed SLA/expected timescale. Customer/user communication to be open and timely.
• Ownership of Service desk system

The Person:
You will possess the following key characteristics:

• Citrix - support
• Microsoft Server 2003 and 2008 - support
• Active Directory - support
• Microsoft XP - support
• Microsoft Sharepoint - support
• General networking principles
• Lotus Notes - support
• Service Desk+ design, deployment, support, use of
• ITIL Foundation
• Excellent customer service
• Good team worker
• Good written and spoken skills
• Excellent staff management

Features & Requirements

Further Information

Location: Jersey

Profession: IT

Salary: Negotiable

Contact Details

Phone: 01534864771

Email: sarahgarrood@mavenpartners.net

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